The owner of the webshop bridges.ee (hereinafter referred to as the Webshop) is OÜ Klaaslahendus (registration code 14303514), located in Tartumaa, Kastre parish, Aardla village, Keskuse 10.
Validity of the sales contract, commercial and price information
The terms and conditions of sale apply to the purchase of goods from the Online Shop.
The prices of the products sold in the online shop are indicated with the products. The price is subject to a delivery charge.
The delivery fee depends on the location of the buyer and the delivery method. The delivery charge is displayed to the buyer when placing the order.
Information about the goods is provided on the Online Shop directly next to the goods.
Placing an order
To order, you must add the products you want to your shopping cart. In order to place an order, you must fill in the required fields and select the appropriate delivery method. The amount of the fee is then displayed on the screen, which can be paid by bank transfer or other payment method.
The contract shall enter into force from the date of receipt of the amount due to the current account of the Online Shop.
If the ordered goods cannot be delivered due to expiry of the goods or for any other reason, the buyer will be informed as soon as possible and the money paid (including delivery costs) will be refunded, usually within 1-2 working days. Depending on the method of payment, it may take up to 7 working days to receive the payment.
Delivery to
Goods are shipped to the following countries: Estonia, Finland
The shipping costs are borne by the buyer and the corresponding price information is displayed with the shipping method.
Shipments within Estonia usually arrive at the destination specified by the buyer within 1-7 working days from the entry into force of the sales contract. Outside Estonia, delivery takes up to 14 calendar days.
In exceptional cases, you have the right to have the goods delivered within up to 30 calendar days.
If the Online Shop has informed the buyer on the website or in the order confirmation about delivery problems and a deadline exceeding 30 calendar days, the deadline published by the Online Shop will apply.
Right of withdrawal
After receipt of the order, the buyer has the right to withdraw from the e-contract within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
In order to exercise the 14-day right of withdrawal, the goods ordered may not be used in any other way than is necessary to ascertain the nature, characteristics and functioning of the goods, in the same way as is allowed for testing the goods in a physical shop.
If the goods have been used for purposes other than what is necessary to ascertain the nature, characteristics and functioning of the goods, or if the goods show signs of use or wear, the Online Shop has the right to reduce the refundable fee in accordance with the reduction in the value of the goods.
In order to return the goods, you must submit a withdrawal form by writing to us and send it to our e-mail address within 14 days of receipt of the goods.
The cost of returning the goods is borne by the buyer, unless the reason for returning the goods is that they do not correspond to what was ordered (e.g. they are wrong or defective).
The buyer must return the goods within 14 days of the date of the application or provide proof that he has handed them over to the carrier within that period.
Upon receipt of the returned goods, the online shop will immediately, but not later than 14 days from the date of receipt of the cancellation, return to the buyer all payments received from the buyer under the contract.
The online shop may refuse to make a refund until it has received the goods covered by the contract or until the buyer has provided proof that he has returned the goods, whichever is the earlier.
If the buyer has expressly chosen a delivery method other than the cheapest delivery method offered by the Online Shop, the Online Shop is not obliged to reimburse the consumer for the cost that exceeds the cost of the usual delivery method.
The online shop has the right to withdraw from the sale and to demand the return of the goods from the buyer if the price of the goods in the online shop is marked significantly below the market price of the goods due to a mistake.
Right to lodge a complaint
The online shop is liable for the non-conformity or defect of the goods sold to the buyer, which already existed at the moment of delivery and which will become apparent within a maximum of two years from the delivery of the goods to the buyer. During this first year after the delivery of the goods to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of the Online Shop to rebut this presumption.
In the event of a defect, the purchaser has the right to contact the online shop within two months at the latest by sending an e-mail to [email protected] or by calling 53888717.
The online shop is not liable for defects that have occurred after the delivery of the goods due to the action or inaction of the consumer (incorrect use, accident, etc.) or in the case of normal wear and tear caused by normal use of the item.
If the goods purchased from the Online Shop have defects for which the Online Shop is responsible, the Online Shop will repair or replace the defective goods. If it is not possible to repair or replace the goods, the Online shop will refund the buyer all the fees for the sales contract.
The online shop will respond to the consumer’s complaint in writing or in a format that can be reproduced in writing within 15 days.
What personal data is processed
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– name, telephone number and e-mail address;
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– delivery address;
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– bank account number;
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– the cost of goods and services and payment details (purchase history);
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– customer support details.
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– IP address
Purposes for which personal data is processed
Personal data is used for the management of customer orders and the delivery of goods.
Purchase history data (date of purchase, goods, quantity, customer details) is used to compile an overview of goods and services purchased, to analyse customer preferences and for the purpose of, among other things, resolving consumer disputes.
The bank account number is used to return payments to the customer.
Personal data, such as e-mail, telephone number, customer name, are processed in order to resolve issues related to the provision of goods and services (customer support). In addition, e-mail is used to send invoices and the telephone number is used to notify the arrival of goods at the parcel machine.
The IP address or other network identifiers of the user of the online shop are processed for the purpose of providing the online shop as an information society service and for the purpose of web usage statistics.
Legal basis
The processing of personal data is carried out for the purposes of the performance of the contract with the customer (management of customer orders, delivery, return of goods and payments).
The processing of personal data is carried out for the fulfilment of a legal obligation (e.g. accounting).
The processing of personal data is necessary for the purposes of the legitimate interest pursued by the controller in collecting the purchase history for the settlement of possible consumer disputes.
Recipients to whom personal data are disclosed
The name, telephone number and e-mail address will be forwarded to the transport service provider chosen by the customer. In the case of goods to be delivered by courier, the customer’s address will be transmitted in addition to the contact details.
Personal data for the purposes of carrying out accounting operations for the service provider.
Personal data may be transferred to information technology service providers if this is necessary to ensure the functionality or data availability of the online shop.
Security and data access
Personal data is stored on Zone.ee servers located in the territory of a Member State of the European Union or in the territory of countries that have joined the European Economic Area. Data may be transferred to countries whose level of data protection has been assessed as adequate by the European Commission or to a company in a third country which has been subject to a safeguard measure as referred to in Articles 46 or 47 or 49(1) of the GDPR.
Juurdepääs isikuandmetele on veebipoe töötajatel, kes saavad isikuandmetega tutvuda selleks, et lahendada veebipoe kasutamisega seonduvaid tehnilisi küsimusi ning osutada klienditoe teenust.
The online shop implements appropriate physical, organisational and IT security measures to protect personal data against accidental or unlawful destruction, loss, alteration or unauthorised access and disclosure, including: data exchange with the e-shop is carried out over an encrypted connection (TSL), customer passwords are stored in encrypted form (hashes), standard encryption is used for sending e-mails, a firewall and appropriate anti-virus protection is implemented to protect the e-shop servers, regular backups are created and stored separately from the e-shop server.
Transfers of personal data from the online shop to recipients (e.g. transport service providers and data aggregators) are based on contracts between the online shop and the processors. Processors are obliged to ensure appropriate safeguards for the processing of personal data in accordance with Article 28 of the GDPR.
Accessing and correcting personal data
Personal data can be accessed and corrected in the online shop’s user profile or via customer support. If the purchase has been made without a user account, the personal data can be accessed via the online support. If the request for access to personal data has been made electronically, the information will also be provided through commonly used electronic means.
Withdrawal of consent
If the processing of personal data is based on the consent of the customer, the customer has the right to withdraw the consent.
Storage at
In the case of disputes relating to payments and consumer disputes, personal data will be kept until the claim is settled or the limitation period expires.
Personal data contained in the accounting records are kept for seven years.
Restriction
You have the right to request the restriction of the processing of your personal data if the data is inaccurate or incomplete or if your personal data is processed unlawfully.
Objections
The customer has the right to object to the processing of his/her personal data if he/she has reason to believe that there is no lawful basis for the processing of his/her personal data.
Deletion
In order to delete personal data, you must contact customer support by e-mail. A reply to the deletion request will be sent within one month at the latest, specifying the period of deletion. The reply to the request will also indicate which personal data will not be deleted and on what legal basis and for what reason.
Transfer to
Requests for the transfer of personal data made by e-mail will be answered within one month at the latest. Customer Support will verify the identity and notify the personal data to be transferred.
Dispute resolution
If the purchaser has any complaints about the Online Shop, they should be sent by e-mail to [email protected] or by telephone to 53888717.
If the buyer and the Online Shop are unable to resolve the dispute through an agreement, the buyer can turn to the Consumer Disputes Committee. You can read the terms and conditions of the procedure and submit an application here. The Consumer Disputes Committee is competent to settle disputes arising out of a contract between the buyer and the Online Shop. The examination of the buyer’s complaint by the Commission is free of charge.
The buyer can turn to the European Union’s consumer dispute resolution platform.
